Customer Service

Domain Registration: True Ownership or “in your name?”

Domain Registration: True Ownership or “in your name?”

By on Feb 9, 2013

Every month, I work with small business owners trying to work on their websites, renew domain registrations, or change web hosting services and less than half of them have positive control over their online identity and access to their accounts.  The rest I have to inform, sadly, that their webmaster was not really their friend and they (the customer) do not own the...

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Good Web Design: Where are the prices on your website?

Good Web Design: Where are the prices on your website?

By on Nov 15, 2011

You are in business, You are selling something: So, how much does it cost? Many of my clients are Independent Business Owners that offer a wide range of services and products and one of the first things I do when analyzing their site is this: See how long it takes to find a service or product, check to see if there is a price, and if there is a method of purchasing...

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